Date: Thursday, April 20
Time: 2:00 - 3:00 PM Central Time
Target Audience: Chief Executive Officer, Chief Operating Officer, Chief Nursing Officer, Director of Nursing, Chief Medical Officer, senior leadership, Physicians, Providers, Directors, Manager, Supervisors, Charge Nurses, Emergency Department, Ambulatory, Surgery, Outpatient Skilled Nursing, Long-term Care Unit, Patient Experience Champions, HCAHPS Survey Coordinator, Board Members and Key Influencers
Brian Lee and Robb Webb
Brian Lee has assisted rural hospitals, hospital systems and long term care organizations for over 25 years in quality and process improvement by providing leading edge, practical solutions to employee engagement and patient satisfaction - the total patient experience continuum. He is recognized as one of North America's leading experts in patient, employee, and physician loyalty.
Ron Webb has been involved in leadership in rural hospitals for over thirty-five years and as a CEO of hospitals in MO, OK, SC, LA, and MT. Two of his hospitals received Malcolm Baldrige National Quality Criteria award.