These follow-up webinars will cover many of the topics discussed during the June 20 workshop. Upon conclusion of the webinar participants will be able to :
· Describe three ways to measure and sustain patient satisfaction in today’s healthcare market.
· Identify three critical considerations that make satisfaction management in today’s healthcare market different.
· List three barriers to achieving effective patient satisfaction due to changing market dynamics.
· Develop strong partnerships with other AZ-CAH Directors of Nursing and Quality Directors.