Nurse Leadership in Measuring and Sustaining Patient Satisfaction

Event Date: 
Wednesday, September 26, 2012 (All day)
About the Event: 

Recording available https://mezcoph.webex.com/mezcoph/lsr.php?AT=pb&SP=EC&rID=5816117&rKey=65f1c9ec052aef10

Objectives:

These follow-up webinars will cover many of the topics discussed during the June 20 workshop. Upon conclusion of the webinar participants will be able to :

· Describe three ways to measure and sustain patient satisfaction in today’s healthcare market.

· Identify three critical considerations that make satisfaction management in today’s healthcare market different.

· List three barriers to achieving effective patient satisfaction due to changing market dynamics.

· Develop strong partnerships with other AZ-CAH Directors of Nursing and Quality Directors.